Reply
Newbie
Posts: 5
Registered: ‎11-03-2012
0

7.1 sound card doesn't work with 64 bit Windows 7

I just upgraded to 64 bit version of Windows 7 from the 32 bit version and now my 7.1 Xi-Fi sound card software gives me an error that there are no appropriate devices installed but it shows up fine in Device Manager. Tried reinstalling several times.... any ideas? I just want access to the EQ. The card works but not the software.

Regular Contributor
Posts: 655
Registered: ‎10-29-2010
0

Re: 7.1 sound card doesn't work with 64 bit Windows 7

Hello Shoreweeper,

Welcome to Community@ Rocketfish™!

We'll be happy to look into this concern if you'll please reply with your computer's make & model number!

Regards,
Justin
Rocketfish™ Support

Newbie
Posts: 5
Registered: ‎11-03-2012
0

Re: 7.1 sound card doesn't work with 64 bit Windows 7

I built my computer myself, it doesn't have a make or model....

Newbie
Posts: 5
Registered: ‎11-03-2012
0

Re: 7.1 sound card doesn't work with 64 bit Windows 7

My motherboard is an ASUS M5A97, Athlon X2 tripple core 435 CPU 2.9 GHz, 8 MB DDR3 KIngston RAM (2x4GB), ATI Radeon 4670 1GB video card, OCZ 120GB solid state hard drive, Seagate barracuda 250GB back up and data hard drive, generic dvd burner, lite-on blu-ray player / dvd burner. All drives are Sata.

Newbie
Posts: 5
Registered: ‎11-03-2012
0

Re: 7.1 sound card doesn't work with 64 bit Windows 7

Also, I already disabled the onboard sound.

Rocketfish Product Specialist
Posts: 755
Registered: ‎03-22-2011
0

Re: 7.1 sound card doesn't work with 64 bit Windows 7

Hello Shoreweeper,

 

I am going to verify with our engineering team to determine if the software is compatible with Windows 7 x64.

 

Regards,
Zac

Rocketfish™ Support
Highlighted
Rocketfish Product Specialist
Posts: 755
Registered: ‎03-22-2011
0

Re: 7.1 sound card doesn't work with 64 bit Windows 7

Hello Shoreweeper,

 

Our engineering team has confirmed that the software that comes with the RF-71SDCD is compatible with Windows 7 64-Bit. I would suggest uninstalling and reinstalling the software.

Regards,
Zac

Rocketfish™ Support
Newbie
Posts: 5
Registered: ‎11-03-2012
0

Re: 7.1 sound card doesn't work with 64 bit Windows 7

I have already done that 6 times now

Rocketfish Product Specialist
Posts: 238
Registered: ‎03-22-2011
0

Re: 7.1 sound card doesn't work with 64 bit Windows 7

Hello Shoreweeper,

Sorry for the long delay in reply, have you managed to get this working?

Regards,
Tom
Rocketfish™ Support