12-04-2013 07:19 PM
12-05-2013 06:44 PM
Welcome to Community@ Rocketfish™!
Windows 7 and 8 usually comes with built in bluetooth software. That is the reason it's failing to update. It's seeing the generic drivers that are already installed. You would need to uninstall those drivers before you can install the Broadcomm driver.
Before you do that, What do you mean by limited functionality? What functions are missing?
12-05-2013 10:15 PM
12-11-2013 07:56 PM
I apologize for the delay. I was trying to figure out what we could do. I think it would be ok to delete the Microsoft drivers and reinstalling the Widcomm drivers.
12-13-2013 07:03 PM
What if you never let Windows install its own drivers (which fail anyway)? I've tried installing it on different USB ports, uninstalling the failed drivers that Windows installs anyway (even after you tell it to cancel its install), allowing Windows to install its failed drivers and then install the Broadcom software, starting the Broadcom installer while deleting the Windows failed driver and then clicking accept on the Broadcom software, trying all of this on two different PCs, installing the software that came with the adapter (which I found out from Rocketfish doesn't work anyway and just use the Broadcom software), etc.
Of course, I have no idea what model my adapter is as Rocketfish didn't put that on the device - it has the serial number, FCC ID, and some other number that doesn't match whatever model numbers I can scour off the internet - and they don't give you a list to choose from, but I assume the Broadcom software works for all your Bluetooth adapters?
12-13-2013 07:05 PM
btw, when I unstall the Microsoft drivers, all I'm doing is deleting the failed driver that shows up in Device Manager. Is there another place I need to go?
12-14-2013 01:17 AM - edited 12-14-2013 01:19 AM
All right, I uninstalled the Microsoft drivers and ran the Broadcom installer immediately afterwards, without unplugging the adapter. The Broadcom installer said it couldn't detect an adapter and asked me to plug it in, so I removed it from the USB slot and plugged it back in. Windows immediately reinstalled the drivers while the Broadcom software was running (even though I tried to cancel it), and the Broadcom installer again returned the error, "Failed to update Bluetooth Software." Suggestions?
12-16-2013 06:07 PM
I'm sending this to the engineers because at this point I'm out of ideas. We've had tested this on multiple Windows 7 and 8 computers and are not experiencing this issue. As soon as we can figure out what is going on, I'll post back again