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Visitor
Posts: 8
Registered: ‎12-04-2013
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Bluetooth adapter RF-BCDM4 - Cannot install Broadcom drivers

I saw a post here where someone asked almost this exact question recently, but he got a terrible service rep who didn't even bother to read his entire post and there was no solution posted. Hopefully whoever answers this will be more helpful. I have a Rocketfish USB Bluetooth adapter, model RF-BCDM4. I am running a fresh installation of Windows 7 Ultimate x64. When I plugged in my adapter, Windows detected it and automatically installed generic drivers. These drivers do not work properly; the device has limited functionality. I need to install the manufacturer's drivers. I downloaded the Broadcom driver installation program linked on the support page for the RF-BCDM4 (www.rocketfishproducts.com/products/mobile-phones-gps/RF-BCDM4.html?supportTab=open). When I ran the driver installation program, it got to the second step ("validate bluetooth device") and stopped, returning the error "Failed to update Bluetooth Software." I have completely reformatted the computer and tried the installation again, with no success. Help, please.
Rocketfish Product Specialist
Posts: 262
Registered: ‎10-15-2013
0

Re: Bluetooth adapter RF-BCDM4 - Cannot install Broadcom drivers

Hello Maevid,

Welcome to Community@ Rocketfish™!

Windows 7 and 8 usually comes with built in bluetooth software.  That is the reason it's failing to update.  It's seeing the generic drivers that are already installed.  You would need to uninstall those drivers before you can install the Broadcomm driver.

 

Before you do that, What do you mean by limited functionality?  What functions are missing?

Regards,
Jeremy
Rocketfish™ Support

Visitor
Posts: 8
Registered: ‎12-04-2013
0

Re: Bluetooth adapter RF-BCDM4 - Cannot install Broadcom drivers

The primary feature I want that doesn't seem to be working is Bluetooth pairing with my iPhone 4S. I set my iPhone to be discoverable, it shows up in the list of Bluetooth devices that can be paired with my computer, I start the pairing process, and it times out after 3-5 minutes. I ran into a similar problem when trying to pair my Razr Orochi mouse and learned through extensive Googling that when the mouse appeared in the list of device to be paired, I needed to right-click the device, select "properties," and, in the tab labeled "Services," check the box that said "Drivers for keyboard, mice, etc (HID)." Thinking I might be facing a similar issue with the phone, I navigated to the same "Services" tab and tried checking "MAP MAS-iOS," "Remote Control," and "Wireless iAP," then hitting "apply." However, when Windows tried to install those drivers, it failed immediately and told me no drivers were found. I have repeated this process several times. A few months ago, I got the Broadcom drivers to install properly without needing to uninstall the Microsoft drivers. After installing the Broadcom drivers, my iPhone also paired with no need to change any settings. Do you think I should try uninstalling the Microsoft drivers anyway, or is there another potential solution?
Visitor
Posts: 8
Registered: ‎12-04-2013
0

Re: Bluetooth adapter RF-BCDM4 - Cannot install Broadcom drivers

[ Edited ]

It's been a few days. Are you still there?

Rocketfish Product Specialist
Posts: 262
Registered: ‎10-15-2013
0

Re: Bluetooth adapter RF-BCDM4 - Cannot install Broadcom drivers

Hello Maevid,

I apologize for the delay.  I was trying to figure out what we could do.  I think it would be ok to delete the Microsoft drivers and reinstalling the Widcomm drivers. 

Regards,
Jeremy
Rocketfish™ Support

Visitor
Posts: 7
Registered: ‎12-13-2013
0

Re: Bluetooth adapter RF-BCDM4 - Cannot install Broadcom drivers

What if you never let Windows install its own drivers (which fail anyway)?  I've tried installing it on different USB ports, uninstalling the failed drivers that Windows installs anyway (even after you tell it to cancel its install), allowing Windows to install its failed drivers and then install the Broadcom software, starting the Broadcom installer while deleting the Windows failed driver and then clicking accept on the Broadcom software, trying all of this on two different PCs, installing the software that came with the adapter (which I found out from Rocketfish doesn't work anyway and just use the Broadcom software), etc.

 

Of course, I have no idea what model my adapter is as Rocketfish didn't put that on the device - it has the serial number, FCC ID, and some other number that doesn't match whatever model numbers I can scour off the internet - and they don't give you a list to choose from, but I assume the Broadcom software works for all your Bluetooth adapters?

Visitor
Posts: 7
Registered: ‎12-13-2013
0

Re: Bluetooth adapter RF-BCDM4 - Cannot install Broadcom drivers

btw, when I unstall the Microsoft drivers, all I'm doing is deleting the failed driver that shows up in Device Manager.  Is there another place I need to go?

Visitor
Posts: 8
Registered: ‎12-04-2013
0

Re: Bluetooth adapter RF-BCDM4 - Cannot install Broadcom drivers

[ Edited ]

All right, I uninstalled the Microsoft drivers and ran the Broadcom installer immediately afterwards, without unplugging the adapter. The Broadcom installer said it couldn't detect an adapter and asked me to plug it in, so I removed it from the USB slot and plugged it back in. Windows immediately reinstalled the drivers while the Broadcom software was running (even though I tried to cancel it), and the Broadcom installer again returned the error, "Failed to update Bluetooth Software." Suggestions?

Rocketfish Product Specialist
Posts: 262
Registered: ‎10-15-2013
0

Re: Bluetooth adapter RF-BCDM4 - Cannot install Broadcom drivers

Hello Maevid,

I'm sending this to the engineers because at this point I'm out of ideas.  We've had tested this on multiple Windows 7 and 8  computers and are not experiencing this issue.  As soon as we can figure out what is going on, I'll post back again

Regards,
Jeremy
Rocketfish™ Support

Visitor
Posts: 8
Registered: ‎12-04-2013
0

Re: Bluetooth adapter RF-BCDM4 - Cannot install Broadcom drivers

I look forward to seeing what you can find out.