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Visitor
Posts: 4
Registered: ‎01-19-2014
0

Re: Bluetooth adapter RF-BCDM4 - Cannot install Broadcom drivers

Honest.y, I did not have to reinstall Windows, but my son has been begging for a clean slate for a while.  I just didn't expect to be pushed by such a small thing.  I am still in the throes of dealing with the fallout.  Windows and my harddrive did not play nice.  I've had to reboot about 9 millions times (exagerating, but it feels like that).  I am hoping that this last reinstall (not clean, just hoping to fix corrupt/missing files) will be the charm.  If it is, I'm not messing around with the bluetooth.  I don't really need it that badly anyway.

Rocketfish Product Specialist
Posts: 262
Registered: ‎10-15-2013
0

Re: Bluetooth adapter RF-BCDM4 - Cannot install Broadcom drivers

Hello everyone,

The latest Broadcom drivers and software have been tested and verified to work for Windows 2000, Windows XP, Windows Vista, Windows 7, and Windows 8 by our engineering team.  The links on the RF-MRBTAD and RF-BCDM4 pages will take you to these most updated drivers and software here.   The "SetupBtwDownloadSE.exe" file contains the drivers and Bluetooth software needed for all of the supported operating systems.

 

  1. To install the software you will first want to uninstall any existing Bluetooth software and drivers from your computer and restart.  This includes all of the Broadcom and Widcomm software.
  2. After the computer has rebooted, plug the USB Bluetooth adapter into your computer.
  3. Download the Broadcom software, making sure you save it to your computer.
  4. Run the "SetupBtwDownloadSE.exe" file as Administrator
  5. Follow the on screen promts
  6. Pair your devices to the computer by following there manufactures pairing instructions.

If your RF-MRBTAD or RF-BCDM4 isn't working after these steps or fails during one of the steps,  there is likely a software or hardware conflict preventing it from working.  A possible remedy for these conflicts would be to reinstall your operating system and then reinstall the Bluetooth adapter.  Keep in mind that you will want to back up all of your files before reinstalling the operating system.  If you are not comfortable reinstalling the operating system yourself you could seek the assitance of Geek Squad or another computer repair vendor through a paid service.  This would be the final troubleshooting step you could attempt and if the adapter still will not work I would recommend returning with your Bluetooth adapter and a copy of your receipt to your place of purchase in order to pursue the possibility of warranty repair or replacement.

Regards,
Jeremy
Rocketfish™ Support

Newbie
Posts: 3
Registered: ‎01-22-2014
0

Re: Bluetooth adapter RF-BCDM4 - Cannot install Broadcom drivers

I put a post recently indicating that I was able to installt he BT adapter on my ASUS laptop at home with no problem.....and that....I was not able to install on my Lenevo laptop at work no matter what I did.   Well did....I was able to install it on my Lenevo laptop and here is what I did !

 

 

 - I copied the entire CD that come with the BT adapter to the HDD on the laptop.

 

 - I ran the installer  WITHOUT the adapter being in the USB slot....it eventually told me that it didn't see the adapter and to insert it .....which I did.  Windows itself was trying to install drivers, and I didn't even bother it, I let it do what it do.....what I wanted to see was the installation of WIDCOMM.....which I did see eventually and I paid attention to that installation all the way to the end.  When the installation was complete, I did a restart of the laptop.....and after loggin back in, I was able to use the BT adapter to listen to my music on my laptop using my BT earpiece !    I was so happy !

 

I don't know if copying the entire CD to the HDD of the workstation did anything or not....but this is exactly what I did today and it worked !

 

Enovativ