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Newbie
Posts: 3
Registered: ‎03-21-2012
0

RF-MAB2 Audio Skipping

[ Edited ]

Hi Folks,

I've been sifting through the internet for the past few days trying to solve this problem, but so far I haven't been able to. Hopefully this is the right place to get sorted out.

 

The problem is that when I try to play music from my laptop it skips or stutters every second or 2. This makes listening to music very frustrating. I was able to pair this headset to an android and Iphone successfully with no audio skipping. I was also able to pair these headphones to my desktop computer running Windows 7 64 bit Home Premium without issue. For some reason it is only my laptop that is having issues, and this happens to be the main device I want to listen to music from.

 

I have tried several different drivers including the most recent ones from broadcom.com/products/Bluetooth_update.php

I have tried messing with all kinds of windows settings including disabling the majority of Bluetooth services, but still the problem persists. I can listen to music when I have the microphone enabled in the windows sound settings, but the audio quality is terrible. When I disable the microphone, the quality is great, but I have the skipping problem.

I tried disabling the wireless and all other network devices on my laptop

I have tried disabling all other Bluetooth capable devices in the area

 

Any thoughts?

 

Laptop: Dell Latitude E6420 (no onboard Bluetooth)

OS: Windows 7 64 bit Professional

Bluetooth Adapter: targus acb10us1 and rocketfish RF-MRBTAD (both have the same skipping issue, and I did not have them both installed at once. The drivers were uninstalled and the registry was scrubbed between installing the devices.)

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Rocketfish Product Specialist
Posts: 755
Registered: ‎03-22-2011

Re: RF-MAB2 Audio Skipping

Hello jasumx,

 

I would suggest making sure you have the most up to date Bluetooth drivers/stacks as it sounds like you may be experiencing an issue with the A2DP Bluetooth profile.

Regards,
Zac

Rocketfish™ Support
Newbie
Posts: 3
Registered: ‎03-21-2012
0

Re: RF-MAB2 Audio Skipping

Thanks for the reply Zac! I installed the latest drivers from broadcom.com/products/Bluetooth_update.php but the issue still persists. Is there any other driver/stack software that would be beneficial to install?

 

Thanks,

Jason

Rocketfish Product Specialist
Posts: 755
Registered: ‎03-22-2011
0

Re: RF-MAB2 Audio Skipping

Hello jasumx,

 

Have you tried using the RF-MRBTAD with your desktop computer, then pair the headset to the desktop? This would allow you to see if the issue is with the RF-MRBTAD. If everything functions properly with that setup, then there is likely a driver conflict or other software issue on the laptop that is causing the issue and I apologize for the inconvenience.

Regards,
Zac

Rocketfish™ Support
Newbie
Posts: 3
Registered: ‎03-21-2012
0

Re: RF-MAB2 Audio Skipping

I am able to pair the device with my desktop and it works great! There is no skipping whatsoever.

 

What kind of driver conflicts and software issues could cause this skipping on my Dell Lattitude E6420?

Rocketfish Product Specialist
Posts: 755
Registered: ‎03-22-2011
0

Re: RF-MAB2 Audio Skipping

Hello jasumx,

 

I am not certain what could be causing the conflict, I would advise contacting Dell or Geek Squad for assistance with the computer.

Regards,
Zac

Rocketfish™ Support
Visitor
Posts: 7
Registered: ‎04-23-2012
0

Re: RF-MAB2 Audio Skipping

[ Edited ]

My hardware is exact same, but different OS.  Work machine.

Laptop: Dell Latitude E6420 (no onboard Bluetooth), 3GB RAM, 232GB HD (167GB free)

OS: Windows 7 32-bit Enterprise

 

I have the exact same problem here (sporadic audio skipping) with RF-MRBTAD USB BT adapter paired to Rocketfish RF-MAB2 BT headphones.  There were no bluetooth drivers installed prior to this adapter.  I installed the drivers from the included CD and encountered this issue.  So, I also went to the Broadcom site and downloaded the latest drivers.  Still have the same issue.  Also, at first there was a lot of audio "interfernce."  To get the audio to play without that, I had to disable the microphone on the BT headphones in the Windows sound/volume control panel/window.

 

My home machine is a Toshiba Satellite A505-S6979, Win 7 64-bit Home Premium, 4GB RAM, 64GB SSD + 320GB HD (both over 40% free).  I do not have any of the problems listed above on this Toshiba laptop, and it is just using the drivers from the included CD with the BT adapter.

 

Please advise.  Thank you!

Rocketfish Product Specialist
Posts: 755
Registered: ‎03-22-2011
0

Re: RF-MAB2 Audio Skipping

Hello SilvrDrgn,

 

Have you paired the headset to any other Bluetooth devices? From the description you provided, it seems likely that the issue is related to the headset hardware and not the Bluetooth pairing.

Regards,
Zac

Rocketfish™ Support
Visitor
Posts: 7
Registered: ‎04-23-2012
0

Re: RF-MAB2 Audio Skipping

The headphones were first paired with the USB BT adapter on my home Toshiba laptop. They work fine there. Then I took the very same USB BT adapter to work for using it on my work laptop. There it has the issues. I have also paired the headphones to my HP Touchpad tablet, and they work fine with that device.
Visitor
Posts: 7
Registered: ‎04-23-2012
0

Re: RF-MAB2 Audio Skipping

[ Edited ]

My work laptop (the Dell Latitude E6420) just hard crashed all the way to the BSOD (Blue Screen of Death).  Looks like the Bluetooth driver btwaudio.sys file is the issue.  Looks like I cannot attach the JPG file of the BSOD to this message (limitation of this forum website?).  I also have the saved memory dump file from the crash.  Do you recommend that I contact Broadcom support for this?