Home Theater

[fatmandu]

I have to unplug my wireless transmitter and then plug it back in every time Windows 8 sleeps or restarts.  It worked fine before I bought a new computer with a new OS.  Any suggestions?

[Justin-RF]

Hello fatmandu,

Welcome to Community@ Rocketfish™!

We'll be happy to look into this concern if you'll please reply with your product model number!

Regards,
Justin
Rocketfish™ Support

[fatmandu]

RF-RBUSB, and I am using Windows 8.

[Tom-RF]

Hello fatmandu,

So far I have been unable to reproduce the issue here, perhaps if you can answer a few questions for me I can narrow in on the issue a bit.

What do you have the RF-RBUSB paired to?

What type of content are you experiencing the issue with?(audio&video/audio only)

From what source (Pandora, Media Player, etc.) are you playing content?

What is the make/model of your computer?

Regards,
Tom
Rocketfish™ Support

[fatmandu]

I have the Bose Companion 3 Multimedia Speaker System plugged directly into the Sender.  Plus I have 3 receivers throughout the house.  This is the same set up I had before the new computer.  It worked fine then.

The content source is irrelavant., though I am mostly using Media Player.  There is no sound on anything when my computer wakes up.  No matter what program I am using there is no sound until I unplug the USB cord and plug it back in.  It works just fine the instant I plug it back in.

My new computer is a Dell Inspirion 660.  It has USB 3.0 jacks, whereas my old computer didn't.  However, I tried using one of the 2.0's on the computer and it did the same thing.  There is something hiding in set-up regarding having the USB ports sleep. I think I told it not to sleep.  However, as I currenly HATE Windows 8, I have no idea whether I did it right or not.

[Tom-RF]

Hello fatmandu,

I would recommend enabling USB Selective Suspend in your power options menu, you will see this under advanced options once you have selected a power plan.

Regards,
Tom
Rocketfish™ Support

[fatmandu]

It is already set as enabled.

[Tom-RF]

Hello ftamandu,

Do you experience this issue if you unplug the RF-RBUSB and just play audio via the computer's speakers or a headset once the PC goes to sleep?

Regards,
Tom
Rocketfish™ Support

[fatmandu]

No.  I just tried it.  I put it to sleep with the RF-RBUSB plugged in.  When it woke up I had to unplug and replug in order to get sound.  I then put it to sleep with my speakers plugged directly into the speaker jack.  When it woke up I was able to play immediately.  I would just plug your unit into that outlet, but one of the reasons I bought all of these is so I could use the remote, and I can't use the remote if I'm not using the USB port.

[Tom-RF · Accepted solution]

Hello fatmandu,

Unfortunately since I am unable to reproduce the issue here using the RF-RBUSB and a Windows 8 PC I am left with only one conclusion. There is likely some sort of manufacturer specific setting that is causing the issue and as such I would recommend contacting Dell support for further assistance.

Regards,
Tom
Rocketfish™ Support